Frequently Asked Questions
Discover everything you need to know about our exquisite collections and service.
How do I ensure I am ordering the correct size?
We provide a comprehensive size guide on each product page. Our collections follow international sizing standards, but we recommend measuring yourself and comparing it to our chart for the most accurate fit in our corsetry and bras.
What is your return policy for intimate apparel?
Due to the intimate nature of our products, we accept returns only on items that are unworn, in their original packaging, and with all hygiene strips and tags intact. Returns must be initiated within 14 days of delivery.
Do you offer international shipping?
Yes, we ship our luxury lingerie worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties may apply depending on your country.
How should I care for my Dita Von Teese lingerie?
To preserve the delicate lace and intricate detailing, we strictly recommend hand washing in cool water with a gentle silk/lingerie detergent. Always air dry flat and avoid wringing or machine drying.
Can I change or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to make a change, please contact our concierge team within 2 hours of placing your order. Once an order has reached the shipping stage, it cannot be modified.
Are your products ethically manufactured?
We take pride in our craftsmanship. Our garments are produced in facilities that adhere to high ethical standards, ensuring quality working conditions and the use of premium materials that meet our luxury specifications.